Legal

Privacy Policy

Last updated: July 25, 2026

GrillRenewCT (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to grillrenewct.com and the grill cleaning and restoration services we provide across Fairfield County and Greater Hartford, Connecticut.

1. Information We Collect

When you request a quote or contact us, we may collect:

  • Your name
  • Your mobile phone number
  • Your email address
  • Your service address, town, or ZIP code
  • Details about your grill and the service you’re requesting
  • Any photos or messages you choose to send us
  • Basic analytics and advertising data (e.g., pages visited, referral source) collected automatically

2. How We Use Your Information

We use the information you provide to:

  • Respond to your quote request and answer your questions
  • Schedule, confirm, and follow up on your service
  • Send you text messages and emails about your quote, appointment, and account (see Section 3)
  • Process payments and provide receipts
  • Measure and improve our marketing, website, and customer experience
  • Comply with legal obligations

3. SMS / Text Messaging

By providing your mobile phone number and checking the consent box on our forms, you agree to receive text messages from GrillRenewCT related to your quote, scheduling, appointment reminders, and service updates. Consent to receive text messages is not a condition of purchase.

  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Reply STOP at any time to opt out of text messages. You may receive a final confirmation message.
  • Reply HELP for help, or contact us at (475) 264-5746.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

4. How We Share Information

We do not sell your personal information. We only share information with trusted service providers who help us operate our business, such as:

  • Our messaging and communications platform (to send texts and emails)
  • Our form, scheduling, and payment processors
  • Analytics and advertising providers (e.g., Google, Meta) that help us understand and improve our marketing

These providers may only use your information to perform services on our behalf. We may also disclose information if required by law or to protect our rights. As noted above, mobile opt-in and text-messaging consent are never shared with third parties.

5. Data Retention & Security

We keep your information only as long as needed to provide our services and meet legal, accounting, or reporting requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is 100% secure.

6. Your Choices

  • Opt out of text messages any time by replying STOP.
  • Unsubscribe from emails using the link in the message or by contacting us.
  • Request that we update or delete your information by contacting us at the details below.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. Continued use of our services after changes take effect means you accept the updated policy.

9. Contact Us

Questions about this Privacy Policy? Reach out any time:

See also our Terms of Service.